We take great pride in our reputation for quality and excellent value. NO EXCHANGES, NO RETURNS ON ALL ITEMS. Returns will only be granted when there is a mistake on our part should we mis-ship the items ordered.
Payment Methods Accepted Policy:
We accept the following methods of payments: PayPal, Visa and Master Card
Fraudulent Orders Policy:
Through our merchant account we automatically check orders for obvious signs of fraud and / or allow us to set the fraud conditions through our processing system. For all credit/debit you will be required to enter your CVV (card verification value) code.
We have the right and will to prosecute all fraudulent orders to the fullest extent of the law.
Customers are able to order our products through the following methods:
• Online Orders – To place an online order 24 hours a day, simply select the product(s) you would like to purchase, add the product(s) to your shopping cart and proceed to checkout. We provide secure checkout so that your information is kept secure and safe during your shopping experience with us.
Order Fulfillment Policy:
We fulfill order during our business operating hours Monday through Friday between 9:00AM and 7:00PM EST. All instock orders will be processed within 72 hours. Processing time for orders place on the weekend or national holiday will not begin until the following business day.
NOTE: ALL overnight and 2-Day express orders placed after 12:00PM EST will ship the next business day. In addition, ALL overnight and 2-Day express are REQUIRED to submit a copy of your identification and credit/debit card during the verification process. A representative will call and or email you for this information. Once received your order will be shipped.
All orders will receive an order acknowledgement immediately via email to the email address provided during the checkout process.
Product Availability Policy:
If you place an order and the product you purchase is out of stock or unavailable we will call you to notify you on the status of the product(s). At that time you will have the option to edit your order and request a different product offer or you can request to cancel your order and your payment will not be processed, all funds will be released back to your debit/credit card. Please allow 3-5 business days for your refunds to be released back to your banking institution.
Special Order Policy:
We offer special orders on custom items such as longer extensions not available in our product offering. All special order will be processed only via phone. Most special order will take a minimum of 10 business days to process before shipping.
We reserve the right to make changes and or updates to our product prices, company policies as well as procedures. We ask that you check back with us periodically for any and all changes and or updates.
Refused, Failed, or Incorrect Delivery / Lost & Stolen Orders Policy:
In order to make sure you receive your order in a timely manner please make sure that all your shipping information is current and accurate. We ask that you check your shipping address prior to confirming your order including your apartment number, street extension (ST, RD, DR, etc.). It is the customer’s responsibility to provide the correct information to get you your order. ALL ORDERS ARE SENT VIA SIGNATURE CONFIMATION TO
THE ADDRESS PROVIDED IN YOUR PAYMENT FORM.
Orders in need of address change after receiving your tracking confirmation you will be assessed a $10 fee to make the corrections.
A $10 assessment fee will also be applied to failed deliveries that require reshipment.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.